Refund policy

Return & Refund Policy

Effective Date: 7/14/2026

 

At Herbatint, we stand behind the quality of our products and want every customer to be completely satisfied with their purchase. We offer a 100% Satisfaction Guarantee on your first purchase* — if you’re not happy with your product for any reason, we’ll make it right with a refund, no return required.

Eligibility for Refunds When Ordered from Website (Herbatintusa.com)

For most refund requests (see refund exceptions below), we do not require items to be sent back. If you’re not satisfied with your purchase, contact us at via email at inquiries@bioforceusa.com or via phone at 518-828-9111 within 30 days of delivery.

To be eligible for a refund on a website order, you must:

• Contact us within 30 days of delivery
• Include your order confirmation or proof of purchase
• Provide a brief description of the reason for your request

Refund Exceptions

We reserve the right to require an item be shipped back to us before issuing a refund, request additional information, or decline a refund request, including situations such as:

• The order was not delivered due to an incorrect shipping address provided by the customer
• Large or bulk orders, which we review on a case-by-case basis
• Suspected fraud or abuse, including a pattern of repeated or excessive refund requests from the same customer or account
• Used or opened hair color products
• Items not purchased through HerbatintUSA.com or from BioforceUSA’s Seller Account on Amazon

In these situations, a member of our customer service team will work with you directly to explain next steps before your request is resolved.

Eligibility for Refunds When Ordered from Amazon

Returns and refunds for items purchased on Amazon are handled through Amazon’s standard return policy — see “How to Request a Refund or Return” below.

 

To initiate a return:

1.             Log in to your Amazon account.

2.             Go to Your Orders and find the item you’d like to return.

3.             Select Return or Replace Items and follow the on-screen instructions to choose your reason for return.

Damaged or Missing Items

If your order arrives damaged, or if any item is missing, please contact us immediately at inquiries@bioforceusa.com and we will replace or refund your item(s). Include your order number and photos of the damaged packaging or products.

Contact Us

If you have any questions about your order, returns, or refunds, please reach out to: inquiries@bioforceusa.com or at 518-828-9111.

 

*Provided that the first purchase was not a large order, these cases will be evaluated on a case-by-case basis.